Privacy policy

PRIVACY POLICY

DMW Distribution & Supply (operating name of 15866855 Canada Inc.)

Effective Date: October 5, 2026

This Privacy Policy describes how DMW Distribution & Supply ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website, or otherwise interact with our Services. DMW Distribution & Supply is an operating name of 15866855 Canada Inc., a corporation incorporated under the laws of Canada.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 — WHO WE ARE

DMW Distribution & Supply is a Toronto-based distributor of office supplies, packaging, and household essentials, serving customers across Canada and the United States.

Legal Entity: 15866855 Canada Inc.
Operating Name: DMW Distribution & Supply
Registered Office: 13 Headon Ave, Ajax, ON L1Z 1R4, Canada
Contact Email: info@dmwdistribution.com
Phone: 437-286-0338
Corporation Number: 15866855

SECTION 2 — INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you use our Services, as well as information we collect automatically.

Information You Provide Directly:

  • Contact details: Name, email address, phone number, billing address, shipping address

  • Order information: Items purchased, payment confirmation, order history, return and refund information

  • Account information: Username, password, security questions, preferences

  • Business verification information (B2B accounts): Business name, registration number, GST/HST number, business address, uploaded business documents

  • Communications: Information you include when contacting our support team, submitting reviews, or filling out forms

Information We Collect Automatically:

When you visit our website, we automatically collect certain information about your device and your interaction with our Services, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed, time spent, and referring website

  • Cookie data and similar tracking technologies

Information We Obtain from Third Parties:

We may receive information about you from third parties, including:

  • Shopify: Our e-commerce platform provider, which processes payments and manages our store infrastructure

  • Payment processors: To process your payment information and fulfill your orders

  • Analytics providers: To help us understand how our Services are used

  • Advertising partners: To help us deliver relevant advertisements

SECTION 3 — HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

  • Providing products and services: To process payments, fulfill orders, arrange shipping, process returns and exchanges, and manage your account

  • Communication: To send order confirmations, shipping updates, and respond to your inquiries

  • Marketing and advertising: To send promotional emails, show you relevant advertisements, and improve our marketing efforts (with your consent where required)

  • Business verification: To review and approve wholesale business accounts

  • Security and fraud prevention: To detect and prevent fraudulent or illegal activity

  • Improving our Services: To analyze usage patterns and enhance our website and offerings

  • Legal compliance: To comply with applicable laws and regulations

SECTION 4 — CONSENT

Under Canadian privacy law, we require your knowledge and consent for the collection, use, or disclosure of your personal information. By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us at info@dmwdistribution.com. If you withdraw consent, we may not be able to provide certain Services to you, and we will inform you of the consequences.

For residents of Quebec, we comply with Quebec's Law 25, which requires explicit consent for certain uses of sensitive personal information.

SECTION 5 — SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information with the following categories of third parties:

  • Service providers: Shopify (e-commerce platform), payment processors, shipping carriers, and email service providers who help us operate our business

  • Business partners: Suppliers and fulfillment partners necessary to fulfill your orders

  • Legal and regulatory authorities: When required by law, court order, or to protect our rights

  • Professional advisors: Lawyers, accountants, and insurers

All service providers are contractually required to protect your personal information and use it only for the purposes for which it was shared.

SECTION 6 — COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and similar tracking technologies to power our website, analyze usage, and deliver relevant advertising. Cookies are small data files stored on your device.

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website and prevent certain features from working properly.

For more information about how Shopify uses cookies, please visit Shopify's Cookie Policy.

SECTION 7 — DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we securely destroy or anonymize it.

If you request deletion of your account, we will delete your personal information in accordance with applicable law, except where we are required to retain it for legal, tax, or regulatory purposes.

SECTION 8 — DATA SECURITY

We take reasonable physical, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

If we become aware of a data breach that poses a real risk of significant harm to you, we will notify you and the relevant privacy authorities in accordance with applicable law.

SECTION 9 — YOUR PRIVACY RIGHTS

Canadian Residents (PIPEDA):

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Withdraw consent to the use of your information

  • File a complaint with the Office of the Privacy Commissioner of Canada

Quebec Residents (Law 25):

You have additional rights, including:

  • The right to request the deletion of your personal information

  • The right to request that we stop disseminating your information

  • The right to be informed about automated decision-making

  • The right to data portability

United States Residents:

Depending on your state of residence, you may have rights under applicable state privacy laws, including:

  • The right to know what personal information we collect

  • The right to request deletion of your information

  • The right to opt out of the sale or sharing of your information (we do not sell your information)

  • The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at info@dmwdistribution.com. We will respond within the timeframe required by applicable law.

SECTION 10 — CHILDREN'S PRIVACY

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it promptly.

SECTION 11 — INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries outside of Canada, including the United States, where our service providers (such as Shopify and payment processors) operate. These countries may have different privacy laws than Canada. When we transfer your information, we ensure appropriate safeguards are in place in accordance with applicable law.

SECTION 12 — THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

SECTION 13 — CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new effective date. We will notify you of material changes where required by law. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

SECTION 14 — CONTACT US

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer
DMW Distribution & Supply (operating name of 15866855 Canada Inc.)
Email: info@dmwdistribution.com
Phone: 437-286-0338
Registered Office: 13 Headon Ave, Ajax, ON L1Z 1R4, Canada
Business Address: Toronto, Ontario, Canada
Corporation Number: 15866855

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your jurisdiction.