Shipping policy

SHIPPING POLICY

DMW Distribution & Supply (operating name of 15866855 Canada Inc.)

This Shipping Policy describes how orders are processed, shipped, and delivered by DMW Distribution & Supply ("we", "us", "our"). By placing an order, you agree to this Shipping Policy, which is part of our Terms of Service.

SECTION 1 — SHIPPING DESTINATIONS

We currently ship to:

  • Canada — all provinces and territories

  • United States — all 50 states

We do not ship to other countries at this time. Orders placed from unsupported destinations will be cancelled and refunded.

SECTION 2 — ORDER PROCESSING TIME

Orders are processed within 1 business day (Monday–Friday, excluding holidays).

Orders placed after 2:00 PM EST may be processed the next business day.

During peak periods (holiday sales, promotional events), processing may take up to 2 business days. We will notify you by email if your order is delayed.

SECTION 3 — DELIVERY TIMES

Estimated delivery times after processing:



Destination Standard Delivery
Canada (Ontario, Quebec) 2–4 business days
Canada (other provinces) 3–6 business days
Canada (remote/territories) 5–10 business days
United States (contiguous) 3–7 business days
United States (Alaska, Hawaii) 5–10 business days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to carrier delays, weather, customs processing, or events outside our control.

SECTION 4 — SHIPPING RATES

Shipping rates are calculated at checkout based on:

  • Destination country and region

  • Order weight and dimensions

  • Selected shipping method

Free Shipping: Orders over $99 CAD (before taxes and after discounts) ship free within Canada and the United States.

Standard Shipping: Calculated at checkout for orders under $99.

SECTION 5 — SHIPPING CARRIERS

We ship via trusted carriers including:

  • Canada Post

  • UPS

  • FedEx

  • USPS (for US-bound orders)

The specific carrier is selected based on destination, weight, and speed. Tracking is provided for all orders.

SECTION 6 — ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email with:

  • Tracking number

  • Carrier name

  • Link to track your package

Tracking information may take up to 24 hours to update after the label is created.

If you do not receive a tracking email within 2 business days of ordering, contact us at info@dmwdistribution.com.

SECTION 7 — CUSTOMS, DUTIES & TAXES

For Canadian orders:

  • Applicable GST/HST is calculated at checkout and included in your total.

For US orders:

  • Orders shipped to the United States may be subject to US customs duties, taxes, and import fees.

  • These charges are the buyer's responsibility and are not included in the order total.

  • We declare all shipments accurately for customs clearance. We cannot mark orders as gifts or under-declare value.

Refused shipments due to unpaid customs charges will be treated as returns, and any resulting fees will be deducted from the refund.

SECTION 8 — UNDELIVERABLE & RETURNED PACKAGES

If a package is returned to us as undeliverable due to:

  • Incorrect or incomplete address provided by the customer

  • Customer not available to receive the package

  • Refusal to pay customs duties

…we will contact you to arrange reshipment. Reshipping costs are the customer's responsibility.

If you choose not to have the package reshipped, we will refund the order total minus the original shipping cost and any return shipping fees incurred.

SECTION 9 — LOST OR DAMAGED PACKAGES

Lost packages:
If tracking shows no movement for 7 consecutive business days, contact us at info@dmwdistribution.com. We will open a claim with the carrier and either reship the order or issue a refund once the claim is resolved.

Damaged packages:
If your package arrives visibly damaged:

  1. Take photos of the damage before opening (if possible).

  2. Open and inspect the contents.

  3. Contact us within 7 days of delivery with photos and your order number.

  4. We will arrange a replacement or refund, including return shipping if needed.

SECTION 10 — SPLIT SHIPMENTS

If your order contains items from multiple suppliers or warehouses, it may ship in multiple packages. You will receive separate tracking numbers for each shipment.

Split shipments do not incur additional shipping charges unless stated at checkout.

SECTION 11 — WHOLESALE AND B2B SHIPPING

Wholesale and B2B orders through verified business accounts may have:

  • Different shipping rates negotiated separately

  • Bulk or freight delivery options

  • Custom lead times based on order size

These terms will be confirmed at the time of order or in a separate wholesale agreement. Contact info@dmwdistribution.com for details.

SECTION 12 — CHANGES TO THIS POLICY

We reserve the right to update or change this Shipping Policy at any time. Changes will be posted on this page and take effect immediately. Your continued use of our Services after changes are posted constitutes acceptance.

SECTION 13 — CONTACT INFORMATION

Questions about this Shipping Policy should be sent to:

DMW Distribution & Supply (operating name of 15866855 Canada Inc.)
Email: info@dmwdistribution.com
Registered Office: 13 Headon Ave, Ajax, ON L1Z 1R4, Canada
Business Address: Toronto, Ontario, Canada
Phone: 437-286-0338
Corporation Number: 15866855
GST/HST Number: 750797359